Commercial Brand of Aeronova SARL Last Updated: 28 November 2025 Governing Law: Kingdom of Morocco (Courts of Marrakech)

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1. Legal Status

Aeronova Jets is the commercial brand of Aeronova SARL, a Moroccan company registered in Marrakech (“the Broker”).

Aeronova SARL:

• Does NOT own, operate, or manage aircraft
• Does NOT hold an AOC
• Has NO operational control over any flight, aircraft, crew, or safety matter

All flights are performed exclusively by licensed air carriers (“Operators”) holding valid AOCs and required insurance.

Aeronova SARL is not an air carrier, operator, or agent of any Operator.

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2. Role of Aeronova SARL

Aeronova SARL acts solely as an independent intermediary, introducing Clients to Operators.

Aeronova SARL:

• Does not control aircraft, crew, schedules, or operations
• Is not responsible for safety, maintenance, inspections, or regulatory compliance
• Provides aircraft details and prices exactly “as received” from Operators
• Makes no guarantees regarding availability, schedule, aircraft type, price, or performance

All operational liability rests 100% with the Operator.

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3. Acceptance of Terms

These Terms & Conditions are automatically accepted by the Client when they do any of the following:

• Request a quote
• Receive a quote
• Approve a proposal
• Confirm a flight
• Send passenger details
• Make any payment
• Confirm via WhatsApp, email, SMS, phone, or any digital communication

No signature required.

These Terms supersede all previous conversations, emails, and messages.

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4. Contract Structure & Payments

4.1 Flight Contract

The binding contract for the flight is exclusively between the Client and the Operator.

Aeronova SARL is not a party to that contract.

4.2 Payments

Clients normally pay Operators directly.

If Aeronova SARL exceptionally receives funds:

• Acts only as a non-fiduciary payment forwarding agent
• Has no responsibility for Operator delays, cancellations, or insolvency
• Is not liable for refunds or compensation

4.3 Refunds

Refunds, penalties, and fees are governed only by the Operator’s terms.

Aeronova SARL is not responsible for any refund or partial refund.

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5. Medical & Medevac Flights

The Client is fully responsible for:

• Providing complete and accurate medical information
• Ensuring medical documents are valid
• Declaring the patient’s condition truthfully
• Providing all required medical details to the Operator

Aeronova SARL:

• Does not verify medical information
• Does not provide medical advice
• Is not responsible for medical outcomes, delays, missed connections, mission failure, or changes requested by medical crew or Operator

All medical responsibility belongs solely to the Operator and medical team.

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6. Cargo, Dangerous Goods & Illegal Items

The Client is fully responsible for:

• Declaring all dangerous goods
• Complying with aviation regulations
• Ensuring no illegal or prohibited items are transported

Aeronova SARL does not inspect cargo or baggage. Aeronova SARL is not liable for:

• Fines, penalties, confiscations
• Criminal issues
• Denied boarding or rejected cargo

All responsibility lies with the Client and the Operator.

7. Delays, Disruptions & Operational Decisions

Aeronova SARL is not responsible for any delay, change, cancellation, or cost caused by:

• Weather
• ATC restrictions
• Technical issues
• Crew duty limits
• Route changes
• Fuel stops
• Aircraft substitutions
• Security events
• Government regulations
• Operator decisions
• Pilot-in-command decisions

All operational decisions are the exclusive responsibility of the Operator.

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8. Client Responsibilities

The Client agrees to:

• Provide complete and accurate information
• Verify Operator’s AOC, insurance, and suitability
• Ensure all passengers have valid passports, visas, and documents
• Ensure passengers respect laws and crew instructions
• Cover any damages or costs caused by passengers

Aeronova SARL is not liable for denied boarding, immigration issues, missing documents, or passenger misconduct.

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9. Indemnification

The Client agrees to defend, indemnify, and hold harmless Aeronova SARL from any claim, loss, cost, damage, fine, penalty, or legal expense arising from:

• Passenger behavior or misconduct
• False or incomplete information provided by the Client
• Dangerous or illegal items
• Immigration or customs issues
• Medical complications
• Operator actions, omissions, or failures
• Third-party claims of any kind

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10. Limitation of Liability

To the fullest extent permitted by Moroccan law:

• Aeronova SARL’s total liability shall never exceed the broker fee (if any) received for that specific flight

Aeronova SARL is not liable for:

• Delays
• Missed meetings
• Hotels or ground expenses
• Route changes
• Substituted aircraft
• Financial losses
• Medical consequences
• Business losses
• Indirect, consequential, or punitive damages

Force Majeure

Aeronova SARL is not liable for any event beyond its control, including weather, war, strikes, terrorism, pandemics, natural disasters, or operator decisions.

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11. Entire Agreement

These Terms & Conditions replace all prior:

• WhatsApp messages
• Emails
• Calls
• Quotes
• Marketing content
• Negotiations

Only the Operator’s contract governs the flight itself.

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12. No Consumer Protection

The Client acknowledges aviation brokerage is a professional service and is not subject to Moroccan consumer protection laws.

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13. Severability

If any clause is invalid, all remaining clauses continue in full force.

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14. No Waiver

Failure to enforce any clause does not waive Aeronova SARL’s legal rights.

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15. Governing Law & Jurisdiction

These Terms are governed exclusively by Moroccan law. All disputes must be submitted only to the courts of Marrakech.

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16. Language

These Terms are written in English. If translated, the English version prevails.